Privacy Policy

1. Introduction

DIAMETRICS.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit diametrics.ai and use our healthcare cost analytics platform. By using our website or submitting information through our contact forms, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Contact Form Data: When you submit our "Talk to Our Team" form, we collect your first name, last name, business email address, phone number, company name, and the message you provide. This information is used solely to respond to your inquiry.
• Usage Data: We may collect non-personally identifiable information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Client Claims Data (Platform Users Only): For clients using the DIAMETRICS.AI analytics platform, we process healthcare claims data strictly under executed Business Associate Agreements (BAAs) in compliance with HIPAA.

3. How We Use Your Information

• To respond to your inquiry or demo request submitted through our contact form.
• To communicate with you about our platform, services, and updates — only with your consent or as permitted by law.
• To improve our website and user experience.
• To comply with legal, regulatory, and contractual obligations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Email Communications & SendGrid

When you submit a contact form on our website, we transmit your information to our internal team via SendGrid, a third-party transactional email service provided by Twilio Inc. SendGrid processes your name, email address, and message content solely to deliver that message to our team. SendGrid acts as a data processor on our behalf and is bound by their own privacy and data protection policies.

Any follow-up email communications from DIAMETRICS.AI will relate to your inquiry. We do not send unsolicited marketing emails. If at any time you wish to stop receiving communications from us, you may:

• Reply to any email with "UNSUBSCRIBE" in the subject line.
• Contact us directly at mike@diametrics.ai

5. SMS & Text Communications

DIAMETRICS.AI may use Twilio to send SMS or text messages to phone numbers you provide, but only with your prior express written consent. If we send you text communications:

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages.
• Reply HELP for assistance or contact mike@diametrics.ai.

We do not share your phone number with third parties for their own marketing purposes.

6. Third-Party Service Providers

We use the following third-party service providers to operate our platform and deliver communications:

• SendGrid (Twilio Inc.) — Transactional email delivery. Privacy policy: sendgrid.com/policies/privacy
• Twilio Inc. — Communications infrastructure. Privacy policy: twilio.com/en-us/legal/privacy
• HIPAA-Compliant Cloud Hosting — All client data and platform infrastructure is hosted in HIPAA-compliant environments under signed BAAs.

7. Data Security & HIPAA Compliance

We implement enterprise-grade security measures including AES-256 encryption at rest, TLS 1.2+ encryption in transit, role-based access control, and immutable audit logging. For platform clients, all healthcare claims data is processed under HIPAA-compliant infrastructure with fully executed Business Associate Agreements. We do not store contact form submissions beyond what is required to respond to your inquiry.

8. Cookies & Tracking

Our website may use standard web cookies and analytics tools to understand site usage. These do not capture PHI or personally identifiable information beyond standard browser data. You may disable cookies in your browser settings; doing so will not impact the core functionality of our website.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact: mike@diametrics.ai

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of the site after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or your data: